CASE STUDY: How We Achieved A Seamless Staffing Expansion Across Two Global Sites The Ask When an existing partnership failed to fulfill staffing commitments, a pressing need arose for a scalable...
CASE STUDY: How we achieved Lower Training Attrition Rates The Ask The client approached us looking for a solution to high training attrition and decline in training performance mostly due to lack of...
CASE STUDY: How we achieved under 5% Absenteeism Rate The Ask The client sought to reduce their high level of absenteeism, with the third week of June averaging at about 11.27% absenteeism as opposed...
CASE STUDY: How we eliminated Account Takeovers The Ask The client approached us requesting assistance after fraudsters were able to take over accounts due to agents failing to follow the Account...
CASE STUDY: How we achieved 70-80% in Conversion Rates The Ask A leading health and wellness industry brand sought to boost its revenue by implementing a strategic telesales campaign through direct...
CASE STUDY How We Decreased Transfer Rates by 50 Percent The Ask The client approached us with a significant challenge tied to high transfer rates among the Customer Finance Representatives. The...
CASE STUDY How We Achieved a 50% Reduced Attrition Rate The Ask The client sought our assistance to address a pervasive challenge across their enterprise: high agent attrition rates. Escalating costs...
CASE STUDY How We Increased Dollars Per Contact Metric 40% The Ask Our client approached us with a concern regarding the low Dollars Per Contact (DPC) metric in their collection process. They were...
CASE STUDY How We Achieved 50% Reduced Repeat Caller Rate The Ask A client approached us with concern over an increase in Repeat Callers observed across the enterprise. The client stated numerous...
