Our strategic emphasis on training our agents to spot potential fraudsters yielded remarkable results, as we achieved a track record of zero account takeovers in the subsequent months. By empowering our team with comprehensive training and equipping them with the skills to detect suspicious activities early, we not only safeguarded our customers' accounts but also protected our client's interests and preserved the integrity of our business. This proactive approach not only prevented potential security breaches but also instilled confidence among our customer base, demonstrating our unwavering commitment to their security and trust.