At Valor Global, exceptional customer experiences are built on purpose, preparation, and people. Watch how our teams operate every day—with focus, discipline, and heart—to deliver support that reflects the quality and trust your customers expect.
Proven Results That Drive Business Growth
Real client achievements with measurable, quantified outcomes that transform businesses.
Rapid workforce expansion with top performer awards across dual-site global operations
Why Industry Leaders Choose Valor Global
Our unique three-pillar approach combines the best of human expertise, performance accountability, and cutting-edge technology to deliver unmatched results.
Healthcare organization faced lengthy agent onboarding times, compliance issues, and maintaining high performance standards while needing rapid agent endorsement.
Solution
Developed dual-focused training strategy with comprehensive needs assessment, modular training design, and cross-skill development programs focused on compliance and quality assurance.
Healthcare organization faced lengthy agent onboarding times, compliance issues, and maintaining high performance standards while needing rapid agent endorsement.
Solution
Developed dual-focused training strategy with comprehensive needs assessment, modular training design, and cross-skill development programs focused on compliance and quality assurance.
Pediatric dentistry provider had 20,000 unscheduled patients backlog and growing patient attrition due to lack of focus on patient retention across multiple underperforming offices.
Solution
Strategic multi-phased approach with proactive outreach, targeted campaigns, multichannel engagement, KPI-driven training programs, and continuous improvement initiatives.
Pediatric dentistry provider had 20,000 unscheduled patients backlog and growing patient attrition due to lack of focus on patient retention across multiple underperforming offices.
Solution
Strategic multi-phased approach with proactive outreach, targeted campaigns, multichannel engagement, KPI-driven training programs, and continuous improvement initiatives.
Existing partnership failed to fulfill staffing commitments, requiring rapid scaling to 150 FTEs while maintaining high customer satisfaction and resolution rates.
Solution
Dual-site strategy with Costa Rica as training hub, gradual expansion plan, KPI-driven training, "Culture of Yes" campaign, and leadership consolidation across sites.
Existing partnership failed to fulfill staffing commitments, requiring rapid scaling to 150 FTEs while maintaining high customer satisfaction and resolution rates.
Solution
Dual-site strategy with Costa Rica as training hub, gradual expansion plan, KPI-driven training, "Culture of Yes" campaign, and leadership consolidation across sites.
Client experienced account takeovers due to agents failing to follow proper account verification procedures, leading to security breaches and customer trust issues.
Solution
Implemented comprehensive security training, enhanced verification protocols, and robust monitoring systems to prevent unauthorized account access.
Client experienced account takeovers due to agents failing to follow proper account verification procedures, leading to security breaches and customer trust issues.
Solution
Implemented comprehensive security training, enhanced verification protocols, and robust monitoring systems to prevent unauthorized account access.
Client faced significant challenge with high transfer rates among Customer Finance Representatives, impacting customer experience and operational efficiency.
Solution
Implemented comprehensive training programs, process optimization, and enhanced first-call resolution strategies to reduce unnecessary transfers.
