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CUSTOMER CARE

Turning Existing Customers into Raving Fans

You've worked hard to find customers. Are you working hard to keep them? Now more than ever, customer retention is essential to your business’s long-term success. Studies show acquiring a new customer is 5 to 25 times more costly than retaining an existing one.​

Build Customer Loyalty

Customer loyalty translates to long-term profitability based on the behavior of returning customers.

Repeat purchasers spend more and generate larger transactions

Repeat customers refer more people and bring in more business

Loyal customers will buy other products from you

Capturing, nurturing and maintaining a customer’s long-term business requires earning their trust while always delivering real value. We know ROI is a driving force for your decision making in sales, operations, and marketing. Our performance-driven culture focuses on achieving your goals while delivering experiences your customers will rave about.

Creating Lasting Customer Relationships

At Valor, we leverage strategic and well-executed customer lifecycle programs to deepen each customer relationship, leading to increased customer lifetime value. We make it our mission to provide exceptional outsourced business development, sales and customer service solutions to create extraordinary customer experiences.

Our team passionately handle every customer journey experience including lead development, acquisition, sales conversion, customer retention, win-back, and new sales growth.

Optimize Customer Value

Customer retention starts the second your customer chooses your brand. We take a concierge approach to customer service, providing the highest level of professionalism and knowledge to every customer contact opportunity to deepen the relationship. Let us manage your customers’ lifecycle journey and maintain key relationships with your customers.

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