BPO Services for Media Companies

The media industry is facing customer retention due to economic pressures, which is causing consumers to reconsider their spending on entertainment services. With increasing subscription cancellations increase, media companies must focus on consolidating their offerings and improving profitability. Valor Global's strategy, people, innovation, and analytics help media brands anticipate and adapt to these changes, ensuring excellent CX that sets the industry pace.

Outsourcing Benefits for Energy and Utilities

The Advantages of Outsourcing with

Enhanced Customer Experience

Valor Global's expertise in customer interactions ensures a seamless experience, enhancing customer satisfaction and loyalty.

Scalable Solutions

Our flexible infrastructure allows for easy scalability to meet increasing demands, ensuring your company can grow efficiently without compromising service quality.

Cost Efficiency

By leveraging our advanced technologies and streamlined processes, media companies can significantly reduce operational costs while maintaining high performance.

BPO Services

Pre-sale Inquiry

Inbound Telesales

Outbound Telesales

Cross-sell, Upsell, and Bundling

Billing

Activation and Onboarding

Basic and Advanced Technical Support

Winback and Retention

Why choose

Proven Expertise

Years of experience in supporting diverse clients, including leading media brands.

Innovative Solutions

Advanced technologies like AI and NLP enhance service delivery and efficiency.

Comprehensive Support

24/7 customer support through multiple channels ensures continuous service.

Dedicated Teams

Highly skilled and motivated teams committed to delivering exceptional results.

Secure Infrastructure

Robust cybersecurity measures and disaster recovery protocols protect your data.

Client-Centric Approach

We offer tailored solutions and collaborative partnerships to meet the specific needs of our clients.

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CASE STUDY

Streaming Customer Care – The Path to a 95% Viewer Experience Rating

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Our Commitment to Continuous Development

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A Strategic Approach

Valor Global is ready to help your media company navigate the challenges of customer retention and operational efficiency. Reach out to us today to learn how our tailored solutions can meet your specific needs and set you on the path to success.