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CUSTOMER CARE

Let's turn your customers into raving fans.

We don’t just set out to deliver your customers a satisfactory experience. We set out to make them raving fans of your business. We see ourselves as an extension of your team, building positive emotional connections across all channels of communication through our omnichannel contact center solutions to ensure consistent, expectation-exceeding service every day, through every interaction.

The Valor Difference

To be successful, we need a passionate, engaged and happy workforce. We work hard to support our people both in their personal lives and in growing their careers. We call this The Valor Way.

With industry-leading retention and show rates, we are able to consistently deliver the highest level of service to your customers.

We develop a deep understanding of your business to build customized solutions that meet your business objectives, with measurable improvements in key metrics like conversion rates, first call resolution, and next call resolution.

We deliver a consistent customer experience across all brand touchpoints, including chat, email, web, social media and phone. We operate 24/7 with bilingual support for seamless communication.

Our service includes advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.

Primary Care Family Health Center began using Valor Global for assistance with call overflow. The most frustrating experience for our patients is having to wait on hold only to be sent to voicemail. Prior to utilizing Valor, our patient satisfaction surveys received droves of negative comments. Since converting to their service, the amount of dropped calls has been cut in half. The negative comments we received have plummeted dramatically. We are so pleased with our relationship and look forward to getting all our sites on board.

COO

Primary Care Family Health Center

Valor Global has been a pleasure to work with. Our gastroenterology group lost multiple staff at once. Patients and referring providers were irritated by our inability to answer phones, return calls, or assist patients in a timely manner. We couldn’t hire and train quality staff fast enough to get our call center where it needed to be. Our image was becoming tarnished. We turned to Valor during a time when I wasn’t sure we could take on another project. I knew we needed to, feeling the burden of running a medical practice without enough resources. Immediately we felt them lift our burden, becoming the one-stop solution to our call center needs. Valor Global knew what we needed, even when we didn’t. They asked questions, implemented solutions, checked-in, and provided weekly reports. As our practice changed, they changed along with us. Valor Global is an exceptional company. With a team of individuals that consistently exceed our expectations. Valor has proven to be just the solution we needed, and more!

Citrus Valley Medical Group