Leadership Thought: The Art of Mentorship and Leadership Development
The Art of Mentorship and Leadership Development Insights from John Craine, President of Valor Global In the dynamic landscape of today’s business world, the significance of leadership and mentorship cannot be overstated. For any company or organization striving for success, fostering a culture that values and actively promotes these essential elements is a must. I’m […]
Leadership Thought: The Future of Customer Service
The Future of Customer Service Insights from John Craine, President of Valor Global The customer service landscape is rapidly evolving in the digital age. As the President of Valor Global, I’m excited to share with you our perspective on the changing customer service needs and how we’re leading the charge to adapt. The Future of […]
Leadership Thought: From ‘Doing’ to ‘Being’: How Core Values Define Our Journey
From ‘Doing’ to ‘Being’: How Core Values Define Our Journey Insights from John Craine, President of Valor Global In our fast-paced world, it’s easy to get caught up in the hustle and bustle of life. We often define ourselves by our roles and responsibilities, whether it’s our job title, family roles, or community positions. But, […]
Leadership Thought: Building a Customer-Centric Culture
Building a Customer-Centric Culture Insights from John Craine, President of Valor Global I’m thrilled to share some insights about building a customer-centric culture and why this is a cornerstone of our approach. At Valor Global, we don’t just aim to provide satisfactory customer service – we’re on a mission to turn your customers into raving […]
Leadership Thought: The Importance of Employee Engagement
The Importance of Employee Engagement Insights from John Craine, President of Valor Global Making a difference in people’s lives is a principle we live by At Valor Global. It’s what fuels our passion and motivates us to excel every day. As the President, I’d like to share some insights into how essential employee engagement is […]
Leadership Thought:Team building and Company Culture
Team building and Company Culture Insights from John Craine, President of Valor Global In today’s ever-evolving business landscape, the heartbeat of an organization lies in its company culture and the strength of its team. Allow me to share some insights on how team Building and Company Culture can cultivate the cornerstone of a company’s success […]
Leadership Thought: Reflecting on Leadership
BLOG Reflecting on Leadership Insights from John Craine, President of Valor Global As President at Valor Global, I’ve come to recognize the profound influence and responsibility that leadership embodies. This journey has been marked by continuous learning, growth, and adaptation. Today, I’m eager to share some insights and core principles that have shaped my […]
Mentoring: Guiding the Path to Call Center Success
BLOG Mentoring: Guiding the Path to Call Center Success Mentoring Mentoring is a time-tested practice that can significantly enhance the performance of call center agents. In this mini-blog, we’ll explore how mentoring programs can positively impact the call center environment. Knowledge Transfer Mentoring is an effective way to transfer knowledge from experienced agents to newer […]
The Power of 1:1 Training in Call Centers
BLOG The Power of 1:1 Training in Call Centers 1:1 Training Personalized Growth for Call Center Excellence In the call center world, where every interaction matters, ongoing training is the key to success. One particularly effective approach is 1:1 training. In this mini-blog, we’ll explore how personalized training can make all the difference. Customized Skill […]
The Importance of People Systems in Call Centers
BLOG The Importance of People Systems in Call Centers People Systems The Heartbeat of Call Center Excellence Technology alone isn’t enough to ensure success in the dynamic world of call centers. The human element, often overlooked, plays a pivotal role in delivering top-notch customer experiences and driving lead generation. This mini-blog delves into the significance […]