My View: Valor Global CEO offers his thoughts on coping with COVID-19

The past week has been one of the most challenging yet rewarding time as a father, husband, son, brother, friend and entrepreneur. I have spoken with many entrepreneurs about the uncertain times that our businesses are facing. Many entrepreneurs are worried about their businesses closing. My message to fellow entrepreneurs is that we can weather […]

Call Center Acronyms for Industry Newbies

You’re stoked! You love helping people through conversation and you just landed your first call center position! You enter your first day of training and your trainer starts saying things like ACW, AHT, BPO… and you’re lost and perhaps a little overwhelmed. Who knew call centers had so many acronyms? No need to fear, we’ve […]

Top Tips for Working from Home

Due to the coronavirus pandemic, many companies have urged employees to work from home to reduce the risk of infection and essentially flatten the curve. What could sound like a vacation, working from home requires a bit of adjustment to ensure your productivity rates stay high. Here our top tips for working from home when […]

3 Ways Call Center’s can Reduce Stress in the Workplace

How to ease and reduce stress in the workplace. It may not shock you that call center reps who handle customers all day are stressed out. Like most humans, you’ve probably lost your patience with someone in customer service at your bank, credit card company, or insurance company. Though your end was a frustrating experience, […]