Healthcare Training Solutions Drive 97% Compliance and 93% Agent Endorsement
CASE STUDY: Healthcare Training Solutions Drive 97% Compliance and 93% Agent Endorsement The Ask A healthcare organization sought Valor Global’s expertise to streamline their agent training process. They were facing challenges with lengthy agent onboarding times, ensuring compliance, and maintaining high performance standards. They needed a program that would quickly endorse agents into production while […]
How BPOs Drive ROI Through Patient Preventative Health
BPOs provide patient engagement solutions like appointment scheduling and reminders, increasing healthcare ROI through preventative care and reduced no-shows.
Healthcare Case Study: Achieving a 5:1 ROI in Appointment Scheduling
CASE STUDY: Achieving a 5:1 ROI in Pediatric Dentistry Appointment Scheduling The Ask A pediatric dentistry provider was facing significant challenges with underperforming offices in multiple regions. These challenges included a large backlog of approximately 20,000 unscheduled patients and a growing patient attrition rate due to a lack of focus on patient retention. To address […]
How Can Call Center Solutions Boost My ROI?
Call center solutions empower you with AI-driven tools to enhance customer experience, boost agent productivity, and maximize your ROI through real-time analytics.
How to Retain Tech Customers?
Unlock the secrets to retaining your tech customers with personalized experiences powered by AI-driven coaching for agents and omnichannel customer service.